Tech support scam
A caller claims to be from Microsoft, Apple, or another tech company and says your computer is infected. The goal is remote access to your device, payment for fake repairs, or installation of malware.
The calls pair with fake browser pop-ups that freeze the screen and display the same callback number. Once remote access is granted, the operator stages a fake 'diagnosis', charges for useless repairs, and sometimes plants actual malware or rummages through banking sessions — losses concentrate among older victims, with FTC data showing dramatically higher per-victim losses over 60. If access was granted, disconnect from the network, run a reputable malware scan, change passwords from a clean device, and dispute the charges.
How to recognize it
- Unsolicited call about a virus or hacked account
- Requests to install remote-access software (AnyDesk, TeamViewer, etc.)
- Payment demanded by gift card or bank transfer for 'repairs'
What to do
- Hang up — real tech companies do not cold-call about infections
- Never grant remote access to an unsolicited caller
- If you paid or granted access, contact your bank and change passwords immediately
Where to report
Sources
FAQ
What should I do first if I suspect a tech support scam call?
Hang up without pressing anything or confirming any details. Hang up — real tech companies do not cold-call about infections. Then report it through the channels listed below.
I already gave the caller money or information — now what?
Act on the money first: contact your bank or card issuer immediately, and if you paid by gift card, call the card company to try freezing the balance. Then file a report at ReportFraud.ftc.gov and, if identity data leaked, follow the recovery plan at IdentityTheft.gov.
Does the number that called me identify the scammer?
Usually not — the display is routinely spoofed. Report the number anyway: combined with time and content, it still helps investigators map calling campaigns.